If you wish to return an unwanted item, please email us at email@example.com with your order number. We will reply with further instructions.
When sending us a support request, please include your full name, order number, and any other relevant information to your question. This helps our customer care team answer your request as quickly as possible.
Customer Care Hours: Mon - Fri 9:00 am - 6:00 pm
Our returns policy is valid within 28 days of receipt. If 28 days have passed we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including shrink-wrap (if applicable).
Please note that it is the customer’s responsibility and cost to return items. Upon receipt and inspection of these items, store credit or a refund will be processed.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer store credit or a refund to the original payment method for the full value of the item excluding postage.
Downloadable or discounted (“Sale”) products are non-returnable.
In the following cases, you should contact firstname.lastname@example.org for review before returning the items to us:
- If you receive a damaged product
- If you receive the wrong product
Unfortunately, we are not able to exchange clothing items if the customer has purchased the incorrect size. Customers who have purchased an incorrectly sized item should return it (see above) to receive store credit with which they may choose to purchase a different size if available.
Purchases (including pre orders) can be cancelled if items have not been shipped. Please note that we check customer services emails every working day, however if an item is dispatched via our automatic system before we respond to your email, we are unfortunately unable to cancel it.
You must contact us within 8 weeks of the dispatch date to inform us of any damage or delivery issues.
We are unable to process refunds to payment cards after 6 months from placing the order. Store credit will be offered as compensation.